Refund and Service Policy – JustLust.nl

At JustLust.nl, we are committed to providing transparent services and clear agreements. This policy explains how our advertising services work and what you can expect regarding payments, cancellations, and refunds.

1. How Our Service Works

JustLust.nl provides a digital advertising platform where advertisements become visible to visitors immediately after publication.

As soon as you place an advertisement or activate a campaign:

• It is published immediately.

• It is visible 24 hours a day, 7 days a week, depending on the selected settings.

• The performance of the service begins immediately.

This means that the advertising service is considered to have been delivered from the moment it is activated or published.

2. Results and Expectations

We make every reasonable effort to ensure that your advertisement is displayed effectively within our platform.

However, it is important to understand that:

• We cannot guarantee a specific number of responses, clicks, enquiries, or results.

• The success of an advertisement depends on several factors, including its content, target audience, and market behaviour.

• The strategy and content of the advertisement remain entirely the customer’s responsibility.

JustLust.nl is responsible for the technical display of advertisements, but not for their commercial results or performance.

3. Refunds

3.1 General Rule

Because our service begins immediately upon publication, refunds are generally not provided as standard.

3.2 Submitting a Refund Request

We understand that there may be circumstances in which you wish to contact us regarding a payment. You may therefore submit a refund request within 14 days of the purchase date.

Each request will be reviewed carefully and individually.

4. How to Request a Refund

You can contact us at:

Email: info@justlust.nl

Please use the following subject line:

“Refund Request”

Information We May Require

To process your request as efficiently as possible, we may ask for:

• Your name and contact details

• The email address used for the purchase

• Payment information

• An explanation of your request

• Any relevant supporting information

This information helps us review your request promptly and carefully.

5. Processing Your Request

We aim to process every request as quickly as reasonably possible:

• We may request additional information within 14 days.

• Once all required information has been received, you will receive a response within five working days.

• Approved refunds will be processed within ten working days.

Refunds will always be issued through the original payment method and will never exceed the amount originally paid.

6. Partial Refunds

In some cases, a service may already have been partially performed. In such circumstances:

• A partial refund may be offered; or

• An alternative solution, such as advertising credit, may be proposed.

We will always aim to offer a reasonable and appropriate solution based on the circumstances.

7. Cancellation of Services

Please contact us if you wish to stop using our services.

Please note:

• Active campaigns will remain visible until they are stopped or cancelled.

• Promptly notifying us of a cancellation may help prevent additional charges.

8. Chargebacks

We prefer to resolve questions or payment concerns directly rather than through a bank dispute procedure.

We therefore ask that you contact us first if you experience any issue with our services or a payment.

If a chargeback is initiated:

• We will carefully investigate the matter.

• We may provide or request additional information through the bank or payment provider.

• The dispute will be handled through the official payment-processing procedure.

Please note that once a chargeback has been initiated, it may no longer be possible for us to issue a direct refund.

9. Transparency Regarding Costs

Certain costs may be deducted from the refundable amount, including:

• Bank or transaction fees

• Exchange-rate differences

• Processing fees charged by payment providers

Any such deductions will be assessed in accordance with applicable law.

10. Changes to This Policy

We may amend this policy from time to time to improve it or to comply with applicable laws and regulations.

The most recent version published on our website will apply.

11. Working Together Based on Trust

By using JustLust.nl, you agree to this policy. We aim to act fairly, transparently, and with a solution-focused approach at all times.

For questions or concerns, please contact our support team. We will be happy to assist you.